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Returns & Right of Withdrawal

If you purchase products from us online as a consumer within the European Union, you are entitled to a statutory
right of withdrawal (cooling‑off period) of 14 calendar days, in accordance with applicable EU consumer protection
laws on distance contracts.
This page explains your rights, the conditions and procedures for returns, and the specific cases where the
right of withdrawal does not apply.

1. Statutory 14‑Day Right of Withdrawal

You have the right to withdraw from your contract within 14 calendar days without giving any reason.
For goods, the withdrawal period is 14 days from the day on which you, or a third party other than the carrier and
indicated by you, acquires physical possession of the goods (or, in the case of multiple items in one order,
the last item delivered).

How to Exercise Your Right of Withdrawal

To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by means of
a clear statement (for example, a letter sent by post, fax or e‑mail). You may use the model withdrawal form set
out below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of
the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs
of delivery (with the exception of any additional costs resulting from your choice of a type of delivery other than
the least expensive type of standard delivery offered by us), without undue delay and in any event not later than
14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction,
unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such
reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent
back the goods, whichever is the earliest.

Returning the Goods

You shall send back the goods or hand them over to us without undue delay and in any event not later than
14 days from the day on which you communicate your withdrawal from this contract to us.
The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods, unless otherwise stated in your order or in our offer.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary
to establish the nature, characteristics and functioning of the goods (similar to how you would handle them in a
physical shop).

2. Non‑Returnable Items – Software and Digital Content

In accordance with EU consumer law on distance contracts, the 14‑day right of withdrawal does not apply in certain
specific cases. This includes particular categories of software and digital content, as described below.

Before completing your order, you will be clearly informed where a product falls into one of the above categories
and that, by proceeding, you agree to the immediate supply of the software or digital content and accept that the
statutory right of withdrawal will not apply in those specific cases.

3. Items Not Covered by the Right of Withdrawal

In addition to the software and digital content categories listed above, EU law provides other exceptions where the
right of withdrawal may not apply (for example, custom‑made items or goods that are clearly personalised, or sealed
items not suitable for return for health protection or hygiene reasons once unsealed). Where any such exception is
relevant, this will be clearly indicated on the product page and/or during checkout.

4. Legal Guarantee for Faulty or Non‑Conforming Goods

Your rights under the statutory legal guarantee for faulty or non‑conforming goods remain unaffected by our
returns policy and by the above limitations on the right of withdrawal. If a product is defective, damaged, or
not as described, you may be entitled to repair, replacement, price reduction or refund under the applicable
legal guarantee rules, even after the 14‑day withdrawal period has expired.

5. Model Withdrawal Form

You may (but are not obliged to) use the following model withdrawal form text when exercising your right of
withdrawal:

To: [Trader Name]
[Trader Address]
[Trader E‑mail]

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

Ordered on (*) / received on (*): _____________

Name of consumer(s): ________________________
Address of consumer(s): ______________________
Signature of consumer(s) (only if this form is notified on paper): ______________________
Date: _____________

(*) Delete as appropriate.