1. Returns of Goods

1.1 Goods that have been correctly supplied in accordance with the Buyer’s order shall not be returned without the prior written consent of the Seller. This restriction applies, without limitation, to cases involving duplicate orders, as referenced in Clause 3.8.

1.2 Where the Seller provides written consent pursuant to Clause 1.1, the Buyer shall be liable for a handling charge in respect of the returned goods. Such charge shall be the greater of fifteen percent (15%) of the price of the goods or thirty euros (€20.00). Under no circumstances shall the Seller accept the return of goods which, in the Seller’s reasonable opinion, have been used, unless the Seller, in its sole discretion, determines that a valid reason for such return exists.