Support
Support

Returns & Exchanges

30-Day Return Policy

We stand behind the quality of our broadcasting equipment. If you are not completely satisfied with your purchase, you may return most items within 30 days of delivery for a full refund.

Return Eligibility

Items that can be returned:

Items that cannot be returned:

Return Process

  1. Contact Us: Email sales@broadcasterswarehouse.com or call +44 7448 533615 with your order number
  2. Get RMA Number: We’ll provide a Return Merchandise Authorization number
  3. Pack Securely: Use original packaging if possible, include all accessories and documentation
  4. Ship Back: You are responsible for return shipping costs unless item is defective or our error
  5. Receive Refund: Once we receive and inspect the return, refund is processed within 5-10 business days

Exchanges

Need to exchange an item? Contact us and we’ll help you find the right replacement. We’ll ship your new item as soon as we receive the return.

Refund Method

Refunds are issued to the original payment method. Credit card refunds typically appear within 5-10 business days. Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Restocking Fees

A 15% restocking fee applies to opened items in re-sellable condition. No restocking fee for defective items or our shipping errors.

International Returns

International customers are responsible for return shipping costs and any customs fees. Items must clear customs on return to be eligible for refund.

Damaged or Defective Items

If you receive damaged or defective equipment:

  1. Report within 48 hours of delivery
  2. Provide photos of damage
  3. Keep all packaging materials
  4. We’ll arrange pickup or provide prepaid return label
  5. Replacement ships immediately upon confirmation

Questions?

Phone: +44 7448 533615
Email: sales@broadcasterswarehouse.com