Support
Support

Repairs & Warranty

Manufacturer Warranties

All broadcast equipment sold by Broadcasters Warehouse includes the manufacturer’s standard warranty. Warranty terms vary by manufacturer but typically range from 1 to 3 years covering defects in materials and workmanship.

What’s Covered

What’s Not Covered

Warranty Service Process

  1. Contact Support: Reach out to us with your issue and proof of purchase
  2. Diagnosis: We’ll help troubleshoot to determine if it’s a warranty issue
  3. RMA Authorization: If warranty service is needed, we’ll provide an RMA number
  4. Ship Equipment: Send the unit to our service center (we provide shipping label for valid warranty claims)
  5. Repair/Replace: Equipment is repaired or replaced per manufacturer terms
  6. Return Shipping: We ship the repaired/replaced unit back to you at no cost

Out-of-Warranty Repairs

We offer repair services for out-of-warranty equipment. Contact us for:

Repair costs depend on the issue, parts needed, and labor required. We provide estimates before proceeding with any paid repairs.

Extended Warranties

Protect your investment with extended warranty coverage available on most equipment. Extended warranties provide:

Contact us to add extended warranty coverage to your order.

Advance Replacement Service

For critical broadcast operations, we offer advance replacement service for warranty-eligible equipment. We ship a replacement unit immediately and you return the defective unit using our prepaid label. (Credit card authorization required)

Technical Support

Our technical team provides support for:

Parts & Accessories

Need replacement parts or accessories? We stock OEM parts and accessories for the equipment we sell. Contact us with your model number and we’ll help you find what you need.

Contact Warranty & Repair Services

Phone: +44 7448 533615
Email: sales@broadcasterswarehouse.com

Have your serial number and purchase date ready when contacting us.